Privacy Policy and Data Protection Statement for Life in Spain
Last Updated: 18/11/2024
Welcome to Life in Spain, your trusted partner for relocation assistance, property buying, selling, lettings, concierge, and everyday services in Spain for locals and foreign nationals. This Privacy Policy outlines how we collect, use, and protect your personal information. Your privacy and data security are of utmost importance to us, and we are committed to maintaining the highest standards to safeguard your data.
1. Information We Collect
We may collect personal information when you interact with us, including but not limited to:
• Personal Details: Name, address, telephone number, email address, nationality, date of birth, and identification documents (such as passports or residency permits).
• Property Details: Information about the properties you are buying, selling, or renting.
• Financial Information: Payment details and bank account information for property transactions or services.
• Communication Data: Emails, text messages, or any other correspondence.
• Website Usage Data: IP address, browser type, pages visited, and other analytics data to improve our services.
2. How We Use Your Information
Your personal data is used in the following ways:
• To provide relocation, property, concierge, and other services as requested.
• To process and manage property transactions, lettings, or related services.
• To communicate with you regarding services, offers, updates, or administrative needs.
• To comply with legal obligations, such as anti-money laundering regulations and other compliance checks.
• To improve our website, tailor our services, and enhance customer experience.
3. Legal Basis for Data Processing
We process your data based on:
• Consent: Where you have provided clear consent.
• Contractual Necessity: To fulfill contracts or agreements with you.
• Legal Obligation: To comply with applicable laws and regulations.
• Legitimate Interests: For the ongoing operation and improvement of our services.
4. Data Sharing and Third Parties
We may share your personal data with:
• Service Providers: Partners who assist us in delivering services, such as relocation experts, real estate agents, legal advisors, etc.
• Legal Authorities: If required to comply with legal processes or regulations.
• Business Partners: In specific situations, such as joint promotions, but only with your consent.
We will never sell your data to third parties.
5. International Data Transfers
If your personal data needs to be transferred outside of the European Economic Area (EEA), we will ensure adequate safeguards are in place to protect your data as required by law.
6. Data Security
We have implemented robust measures to protect your personal data, including:
• Secure servers and encryption protocols.
• Access controls and confidentiality agreements for staff.
• Regular monitoring and updating of security practices.
7. Retention of Your Data
We will retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Data will be securely destroyed when no longer needed.
8. Your Data Protection Rights
You have the following rights regarding your personal data:
• Access: Request access to your data.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your data (subject to legal obligations).
• Objection: Object to certain processing activities.
• Data Portability: Request transfer of your data to another party.
To exercise these rights, please contact us at [Contact Information].
9. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience. You can manage your cookie preferences through your browser settings.
10. Changes to This Policy
We may update this policy from time to time to reflect changes in our services or legal requirements. The updated policy will be posted on our website with the “Last Updated” date.
11. Contact Us
If you have any questions, concerns, or requests regarding your personal data, please contact us at: +34 711 064 246
By using our services, you consent to the terms of this Privacy Policy. Thank you for trusting [Company Name]. Your privacy and data security are our priorities.